The Rental Process
How does the rental process work?
It’s actually very simple.
Please fill out the contact form and we will be in touch!
If you would like to start off the conversation with the items you know you need and want, you can email us at newinquiries@cottageluxe.com. First, pick out the items you’d like for your event from our rental catalog and email us a wishlist. From there we can determine if a traditional itemized order or a custom package is the best fit for your event. We found that an automated wishlist did not work well for our clients, since we cater to clients who prefer custom designed lounges and chatting about their private property or venue vision.
Payment: To reserve your items, we require a 50% nonrefundable deposit up front and the remaining 50% 10 days prior to your event.
What if I want or need more hands-on help or if I want to see the items in person?
That’s our specialty! We’re always happy to work with you by email or phone to answer your questions and to help you make the best decisions about your rentals.
You can also make an appointment to visit us in our studio so you can see and touch the items for yourself.
What if I want to make changes to my order after placing it?
You can make small changes to your order up to two weeks prior to your event. We understand that, as the guest count comes in, numbers may change. We’re happy to adjust limited quantities to accommodate small changes in your guest count. However, due to the fact that your order is reserved for you months in advance, large quantities of farm tables and chairs cannot be adjusted and lounge pieces and bar rentals cannot be changed.
What happens if bad weather forces changes to our planned event? Can we quickly swap pieces out to suit an indoor space? And do you offer refunds?
Knock on wood, the sun will be shining on your day! But bad weather is always a possibility. We unfortunately cannot make last minute swaps (see our policy above) and we do not offer refunds due to weather.
The best thing for you to do to avoid having bad weather put a wrinkle in your event is to speak with your event or wedding planner about creating a Rain Plan / Plan B that includes such details as having inside lounge locations available at the spur of the moment or a tent on stand-by.
General Questions
Where are you located?
Our showroom and warehouse is located in Raleigh, NC, on Chapel Hill Rd, near I-40.
We are available to meet by appointment, at a time convenient for you. Please contact us if you would like to see our inventory in person at our showroom.
What areas do you serve? Will you deliver to the beach?
Cottage Luxe typically provides rentals for clients and venues within the Triangle (Raleigh, Durham, and Chapel Hill) and the surrounding area. While we are based in Raleigh, we travel to coast and the mountains often!
That said, we would be happy to talk with you about your wedding or event taking place outside of the above areas. We have served longer distance events in the past in areas including Charlotte, Huntersville, Asheville, Linville, and Banner Elk, NC and in Charlottesville, VA. Minimums and delivery charges will apply and are based on mileage. Please contact us to confirm our remote crew’s availability on your event date prior to creating your product wishlist.
Do you work with remote couples?
Yes! In fact, it’s one of our specialties.
We understand the unique challenges of planning your wedding remotely and work frequently with remote couples. Since our processes are designed to make your job easy no matter where you live, our remote clients love working with us.
Learn more about our furnishings rental services for remote couples here.
What about remote corporate event planning?
We work frequently with Destination Management Companies (DMCs) and corporate event planners within and outside of our immediate area. Just like our wedding clients, our corporate clients – both local and remote – love how easy it is to rent the furnishings they need to outfit their event space with us.
Learn more about our furnishings rental services for corporate events here.
I love everything on your website, but I am having trouble deciding. Can you help?
Of course! We would love to help you choose the right pieces for your event while working within your budget. We also work with a lot of great event designers and wedding planners we can recommend.
What forms of payment do you accept?
We accept personal checks and all major credit cards through a secure online credit card system (we do not pass on a fee to our clients, we absorb it because it is part of life/business as we know it).
What happens if an item gets damaged during my event or before you pick it up?
We charge a mandatory 8% “Peace of Mind Damage Waiver Fee” on all orders to help provide you with reassurance during your event. The fee covers normal wear and tear, such as scrapes on farm tables or small nicks and stains on furniture. These little things happen and we don’t want you stressing about them during your event!
The fee does not cover disrespectful treatment of our pieces, weather-related damage due to items left outside during a storm or overnight, gross negligence, or missing items.
Signature Delivery and Set-Up Service
We have a happy, customer service-oriented delivery crew and equipped trucks at the ready to serve you.
In short, we arrive at your venue at the time we’ve predetermined with you or your event planner. We set everything up according to the design plan we create for you and your event will be the gorgeous, casually elegant or classically sophisticated event of your dreams. Then we pick up everything the next day. All details will be worked out with you or your event planner before your big day.
Here are a few notable details
- First, we provide a custom proposal based on the size of your order, complexity of delivery and set up, and distance from our warehouse.
- We will take care of scheduling and overseeing everything for you.
- Minimums apply and vary depending on the location of your event.
- Delivery fees range from $ 175 – $400 within the Triangle, and include delivery, setup, and pick up.
- We will begin the logistics process 1 month prior to your event and will be in touch with you and/or your event planner throughout to determine delivery and pick up days and times that are mutually agreed upon with you and your venue.
- If your venue requires a mandatory after-hours pick up, we will need to charge an additional fee. This fee starts at $250.00.
- Our delivery fee is not a profit-based charge, and we do everything we can to keep this fee as low as possible.
- We also deliver to Charlotte, The NC Mountain Region, Wilmington and the North Carolina coast and will provide a customized delivery quote based on your event. Minimums apply and vary depending on date of event.
